Privacy Policy
Last Updated: May 2026
Welcome to Lavender Hill Villa. We value your privacy and are committed to protecting the personal information shared with us during your interaction with our website, booking process, and stay at our property.
This Privacy Policy explains how Lavender Hill Villa (“we,” “our,” or “us”) collects, uses, stores, and safeguards your information when you visit our website, contact us, make a booking, or stay at our villa.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information from guests and website visitors, including:
Personal Information
Full Name
Mobile Number
Email Address
Government-issued ID proof details (mandatory during check-in as per applicable laws and property policies)
Booking and stay information
Payment-related information
2. How We Use Your Information
The information collected may be used for:
Processing and confirming reservations
Managing bookings and guest stays
Providing customer support and communication
Improving website functionality and guest experience
Sending booking confirmations, reminders, and updates
Maintaining security, safety, and legal compliance
We collect only the information necessary for providing our hospitality services effectively.
3. Payment Information
Payments made through our website or booking partners may be processed using secure third-party payment gateways.
Lavender Hill Villa does not store complete debit card, credit card, UPI, or banking details on its servers.
While we work with trusted payment service providers, we shall not be responsible for any payment failure, unauthorized transaction, technical issue, or security breach occurring through third-party payment gateways or banking systems.
4. Third-Party Booking Platforms
Lavender Hill Villa may be listed on third-party booking websites, travel portals, or online travel agencies for reservation purposes.
If you make a booking through any third-party website, mobile application, or travel platform, your booking and personal information may also be governed by the respective platform’s privacy policy, terms, and conditions.
Lavender Hill Villa shall not be held responsible or liable for:
Privacy practices of third-party booking platforms
Data collection or storage by external websites
Payment processing issues handled by third-party providers
Technical errors, booking failures, cancellations, or refund disputes on such platforms
Guests are strongly advised to carefully review the privacy policy, cancellation policy, booking terms, and payment conditions of the respective third-party platform before confirming their reservation.
5. Cookies Policy
Our website may use cookies and similar technologies to:
Improve website performance
Analyze visitor behavior
Personalize user experience
Remember guest preferences
Users may disable cookies through their browser settings; however, some features of the website may not function properly if cookies are disabled.
6. Sharing of Information
Lavender Hill Villa does not sell, rent, or trade guest personal information to third parties.
Information may only be shared:
With trusted service providers assisting in bookings or payment processing
When required by law, legal authorities, or government agencies
To prevent fraud, unauthorized activities, or security threats
To protect the safety, rights, and property of guests and the villa
Any information shared shall be limited strictly to what is necessary.
7. Data Security
We implement reasonable administrative and technical security measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
Although we strive to maintain high security standards, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Guests share information with us at their own discretion and risk.
8. Third-Party Links
Our website may contain links to external websites, social media platforms, maps, or travel portals.
Lavender Hill Villa is not responsible for the content, privacy practices, or policies of such external websites.
Users are encouraged to review the respective privacy policies of third-party websites before sharing personal information.
9. Children’s Privacy & Swimming Pool Safety
Children below 18 years of age must always be accompanied and supervised by their parents or legal guardians during their stay at Lavender Hill Villa, especially while using the swimming pool and other villa facilities.
The swimming pool is maintained with standard hygiene and safety measures; however, guests are requested to follow all safety instructions while using the pool area.
Lavender Hill Villa shall not be held responsible for accidents, injuries, allergic reactions, or health-related concerns arising from negligence, unsupervised activities, or failure to follow safety guidelines during the stay.
10. Changes to This Privacy Policy
Lavender Hill Villa reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Any updates will be posted on this page, and continued use of our website or services after such changes shall constitute acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
📞 +91 9657717350
📧 contact@lavenderhillvilla.in
12. Consent
By accessing our website, making a booking, or staying at Lavender Hill Villa, you consent to the collection and use of your information in accordance with this Privacy Policy.
This Privacy Policy is prepared in accordance with standard hospitality industry practices and applicable laws in India.